In Reallusion City’s Marketplace, you are empowered not only to manage your own launch schedule or content display; you may also talk to your customers directly. Once you become a Marketplace vendor, you will get better profit share from your creations. But it's also very critical to keep your customers satisfied so they will give you a good rating on your products.
In the bottom of each content pack/item page, there is a section called "Product Q & A" which allows users to ask questions before they purchase content. You can check out the messages in your City Message Center or personal mail box, which will help you to meet your customers' interets in time.
When users purchase your content, they will either give you a review or tell you about the problem when they use your creations. Since Marketplace is a completely user-to-user platform, and there is no review process, Reallusion won't be able to help handle the customer issues. Therefore, please reply to your customers within 48 hours. If Reallusion receives complaints regarding a lack of response from the vendor, Reallusion has the right to remove your content or terminate your store account to protect the customers' right.
If you can't handle the customer service aspect by yourself, you can offer your content up for sale on a theme store. Once you sell your content in another vendor's theme store, the customer requests will be passed to the theme store owner as well, so he/she can help to take care of your customer inquiry.