Vendor - Gain Customers
Customer service

In Reallusion City’s Marketplace, you are empowered not only to manage your own launch schedule or content display; you may also talk to your customers directly. Once you become a Marketplace vendor, you will get better profit share from your creations. But it's also very critical to keep your customers satisfied so they will give you a good rating on your products.


Answer Your Customer Requests

In the bottom of each content pack/item page, there is a section called "Product Q & A" which allows users to ask questions before they purchase content. You can check out the messages in your City Message Center or personal mail box, which will help you to meet your customers' interets in time.


Provide Customer Service Within 48 Hours

When users purchase your content, they will either give you a review or tell you about the problem when they use your creations. Since Marketplace is a completely user-to-user platform, and there is no review process, Reallusion won't be able to help handle the customer issues. Therefore, please reply to your customers within 48 hours. If Reallusion receives complaints regarding a lack of response from the vendor, Reallusion has the right to remove your content or terminate your store account to protect the customers' right.


Co-operate with Theme Store Owners for Customer Support

If you can't handle the customer service aspect by yourself, you can offer your content up for sale on a theme store. Once you sell your content in another vendor's theme store, the customer requests will be passed to the theme store owner as well, so he/she can help to take care of your customer inquiry.

Direct Marketing
There is a member subscription system in your personal store page. Your customers will be able to subscribe to your personal store if they are interested in your creations. Once they subscribe to it, they will receive a notification via email every time you update the contents of your theme store.
Increase Your User Base
To draw customers to your personal store, you can consider producing some freebie content as teasers to increase traffic on your site. Any content item which is set as $0 will be displayed in the freebie section (which strangely enough is the most popular section in Marketplace).
Search & Keyword Optimization
Marketplace allows users to sort content by “Latest”, “Rating”, and “Popularity”. This makes it easier to find not only the newest content, but also the highest quality and that which everyone is buying up at the moment.
You can also carefully customize the “Keyword” & “Tag” entries assigned to your product so people will be able to search and find your pack with ease.
Purchase Banners
Reallusion is currently considering offering an option where developers may purchase advertising space on certain Reallusion sites in order to gain additional exposure for their products.